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Privacy Policy

At C-21 Cosmetics, we value the trust you place in us when sharing your personal information. Our “Root to Soul” philosophy extends to how we handle your data with integrity, care, and a commitment to your privacy. This policy explains how we collect, use, and protect your information when you shop with us or visit www.c21cosmetics.com

1. Information We Collect

To provide you with the best Ayurvedic haircare and wellness experience, we collect the following:

  • Identity Data: Your name and contact details (email and phone number) provided during checkout or newsletter sign-up.
  • Delivery Data: Your physical address in Accra or other regions for order fulfillment.
  • Payment Information: We use secure third-party processors (such as Mobile Money or Bank Transfer platforms). C-21 Cosmetics does not store your full credit card or MoMo PIN details.
  • Usage Data: Information about how you use our website, including products viewed and items added to your cart.

2. How We Use Your Information

We use your data to ensure a seamless “C-21 Ritual” for every customer:

  • Order Fulfillment: Processing your purchases, delivering your product bundles, and sending order updates.
  • Customer Support: Responding to your inquiries via WhatsApp or email regarding product formulations or usage.
  • Personalized Marketing: Sending you updates on new Ayurvedic launches, restocks, and exclusive beauty tips (only if you have opted in).

Website Improvement: Analyzing website traffic to make your shopping experience faster and more intuitive.

3. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted partners necessary to run our business:

  • Delivery Partners: Local couriers in Ghana who need your name, phone number, and address to deliver your orders.
  • Payment Processors: Secure platforms that handle financial transactions.
  • Email Services: Tools used to send our newsletter and order confirmations.

4. Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. With every order, your data is handled via secure servers.

5. Your Rights

You have full control over your information. You may:

  • Access & Update: Request a copy of the personal data we hold about you or ask us to correct any inaccuracies.
  • Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link or contacting us directly.

Data Deletion: Request that we delete your personal information from our records, subject to legal or accounting requirements.

6. Cookies

Our website uses cookies to remember your preferences (like items in your shopping cart) and to provide a more personalized browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website features.

7. Changes to This Policy

As C-21 Cosmetics grows and introduces new wellness lines, we may update this policy. Any changes will be posted on this page with an updated 12th April, 2026.

8. Contact Us

If you have questions about our privacy practices or how we handle your  data, please reach out:

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